Returns - Lifetime Performance Warranty

Built for Endurance. Guaranteed for Life.

Our sunglasses are engineered for athletes who push limits. We stand behind every pair with a warranty that reflects the same commitment you bring to every ride, run, or race.

If your sunglasses ever fail due to a defect in materials or craftsmanship—no matter how many miles you’ve logged—we’ll repair or replace them.

No hassle. No fine print. Just performance that lasts.

What’s Covered:

Our Lifetime Performance Warranty protects your sunglasses from:

  • Manufacturing defects in frames or lenses

  • Premature structural failures under normal athletic use

  • Lens separation, cracking, or delamination not caused by impact

  • Frame warping or degradation unrelated to misuse

If it’s our fault—or the product didn’t live up to what we promised—it’s covered.

What’s Not Covered:

We want to be transparent. The warranty does not apply to:

  • Damage caused by crashes, drops, or accidents

  • Scratches from daily wear

  • Loss or theft

  • Cosmetic wear that doesn’t affect performance

  • Damage from unauthorized modifications or repairs

For these cases, we offer discounted replacement options to keep you training safely.

30-Day Sweat-Test Guarantee:

Not sure if we’re the right fit for your training?
Try them for 30 days—on long runs, climbs, intervals, and everything in between.

If they fog, slip, bounce, or just don’t elevate your performance, return them for a full refund. Test them the way you train.  

How to File a Warranty Claim

  1. Submit a claim using our Warranty Request Form below

  2. Upload a photo or short video of the issue

  3. Our team will review and respond within 2-3 days

  4. If covered, we’ll repair or replace your sunglasses at no cost

We aim to make this process as fast and friendly as possible.

Our Commitment to You

We don’t make disposable sunglasses. We make gear for athletes who demand reliability every mile, every season.

Thank you for trusting us with your vision—and your performance.

To initiate a return, please fill out our short return request form: 

  1. Please complete the form above.

  2. You will receive an email confirmation from us that will include your packing slip.

  3. Please print this slip and include it inside of your package.

  4. Please use the carrier of your choice and ship to:

    NAMI Shades
    Attn: NAMI Customer Support
    80 Matterhorn Dr.
    Park City, UT 84098

  5. Please provide us with your tracking number for your return so we can credit you as soon as we receive your product.  This can be emailed to: contact@namishades.com along with your order number.

  6. Once your return is processed, you will be refunded (this can take up to 14 business days).

We do not cover the cost of postage. Please hold on to your tracking number until you see the refund on your original method of payment. 

Please do not combine multiple return requests if you are sending multiple returns from separate purchases. Each return request created needs to be shipped separately  

Disclaimer

  • NAMI is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier.

  • Credit card refunds will be made to the card used for the original purchase.